84459daf63
Major expansion: - All 8 modules fully expanded with advanced features - New: Embed Builder (webhook-based, templates, scheduling, variables) - New: Dashboard Integration (web config for all modules) - Serverlog: 30+ event types, invite tracking, per-event channels - Moderation: quarantine, reputation, warning decay, staff leaderboard, anti-raid, anti-nuke, 6 automod modules, appeals, cross-server bans - Economy: roulette, dice, fishing, mining, crafting, achievements, income roles, auction house, pets (6 types), heists, gambling stats - Tickets: auto-close, tags, HTML transcripts, staff tracking, reopen - Applications: staff voting, bulk actions, webhook notifications, templates - Suggestions: edit, merge, 10 statuses, tag system, auto-approve/deny - Reaction Roles: verification panels, exclusive groups, sticky/temp roles - Giveaways: drop mode, bonus entries, templates, DM notifications - All views use custom_id for persistence across restarts - Full syntax verification on all 13 Python files
726 lines
35 KiB
Python
726 lines
35 KiB
Python
"""NexusCore — Ticket system v2: panels, categories, transcripts, claims, priorities,
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feedback, auto-close, tags, staff tracking, archive, reopen, add/remove user, rename,
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custom open/close messages, inactivity timer."""
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from __future__ import annotations
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import asyncio
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import datetime
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import io
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from typing import Optional
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import discord
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from redbot.core import Config, commands
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from .utils import (
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Clr, ok_embed, err_embed, info_embed, short_id, ts_now, ts_relative,
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ts_full, duration_str, parse_duration, safe_send, safe_dm, ConfirmView, Paginator, chunk_list,
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)
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# ── Defaults ───────────────────────────────────────────────────────────────
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TICKET_DEFAULTS_GUILD = {
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"enabled": False,
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"category_id": None,
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"log_channel": None,
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"transcript_channel": None,
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"archive_channel": None,
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"counter": 0,
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"panels": {},
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"categories": {},
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"open_tickets": {},
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"closed_tickets": {},
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"blacklisted": [],
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"max_per_user": 3,
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"auto_close_hours": 0,
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"thread_mode": False,
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"claim_enabled": True,
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"feedback_enabled": True,
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"dm_on_open": True,
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"dm_on_close": True,
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"mention_on_open": True,
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"naming_format": "ticket-{number}",
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"close_confirm": True,
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"auto_pin_first": True,
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"allow_rename": True,
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"allow_user_close": True,
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"allow_reopen": True,
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"transcript_format": "html",
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"custom_open_msg": "",
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"custom_close_msg": "",
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"tags": {}, # tag_name -> {colour, description}
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"staff_roles": [],
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}
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TICKET_DEFAULTS_MEMBER = {
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"tickets_opened": 0,
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"tickets_closed": 0,
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"feedback_given": [],
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"avg_response_time": 0,
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"tickets_claimed": 0,
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}
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# ── Transcript builder ────────────────────────────────────────────────────
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async def build_transcript_html(channel: discord.TextChannel, ticket_info: dict) -> str:
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messages = []
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async for msg in channel.history(limit=500, oldest_first=True):
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ts = msg.created_at.strftime("%Y-%m-%d %H:%M:%S")
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content = msg.content or ""
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attachments = " ".join(f'<a href="{a.url}">[{a.filename}]</a>' for a in msg.attachments)
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embeds_html = ""
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for emb in msg.embeds:
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if emb.description:
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embeds_html += f'<div class="embed"><strong>{emb.title or ""}</strong><br>{emb.description}</div>'
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avatar = msg.author.display_avatar.url if msg.author.display_avatar else ""
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messages.append(
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f'<div class="msg">'
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f'<img class="avatar" src="{avatar}" />'
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f'<div class="body">'
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f'<span class="author" style="color:{"#5865F2" if msg.author.bot else "#FFFFFF"}">{msg.author.display_name}</span>'
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f'<span class="ts">{ts}</span>'
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f'<div class="content">{content}</div>'
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f'{attachments}{embeds_html}'
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f'</div></div>'
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)
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msgs_html = "\n".join(messages)
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tags = ticket_info.get("tags", [])
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tags_html = " ".join(f'<span class="tag">{t}</span>' for t in tags) if tags else ""
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claimed = ticket_info.get("claimed_by")
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claimed_str = f" · Claimed by: {claimed}" if claimed else ""
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return f"""<!DOCTYPE html>
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<html><head><meta charset="utf-8"><title>Ticket Transcript</title>
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<style>
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body {{ background: #36393f; color: #dcddde; font-family: 'Segoe UI', sans-serif; padding: 20px; }}
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.header {{ background: #2f3136; padding: 15px; border-radius: 8px; margin-bottom: 20px; }}
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.header h1 {{ color: #fff; margin: 0; font-size: 1.4em; }}
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.header p {{ color: #72767d; margin: 4px 0 0; }}
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.tag {{ background: #5865f2; color: #fff; padding: 2px 8px; border-radius: 4px; margin-right: 4px; font-size: 0.85em; }}
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.msg {{ display: flex; padding: 8px 16px; }}
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.msg:hover {{ background: #32353b; }}
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.avatar {{ width: 40px; height: 40px; border-radius: 50%; margin-right: 12px; flex-shrink: 0; }}
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.author {{ font-weight: 600; margin-right: 8px; }}
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.ts {{ color: #72767d; font-size: 0.75em; }}
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.content {{ margin-top: 2px; white-space: pre-wrap; word-wrap: break-word; }}
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.embed {{ background: #2f3136; border-left: 4px solid #5865F2; padding: 8px 12px; margin-top: 4px; border-radius: 4px; }}
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a {{ color: #00aff4; }}
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</style></head><body>
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<div class="header">
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<h1>Ticket Transcript — #{ticket_info.get("number", "?")}</h1>
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<p>Category: {ticket_info.get("category", "General")} · Opened by: {ticket_info.get("user_name", "Unknown")} · {ticket_info.get("opened_at_str", "")}{claimed_str}</p>
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{tags_html}
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</div>
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{msgs_html}
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</body></html>"""
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# ── Views ──────────────────────────────────────────────────────────────────
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class TicketPanelView(discord.ui.View):
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def __init__(self, cog: "TicketsMixin"):
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super().__init__(timeout=None)
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self.cog = cog
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@discord.ui.button(label="🎫 Create Ticket", style=discord.ButtonStyle.primary, custom_id="nexus_ticket_create")
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async def create_btn(self, interaction: discord.Interaction, button: discord.ui.Button):
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await self._open_ticket(interaction, None)
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async def _open_ticket(self, interaction: discord.Interaction, category_name: str | None):
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guild = interaction.guild
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if not guild:
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return
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conf = self.cog.ticket_config.guild(guild)
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data = await conf.all()
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if not data["enabled"]:
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return await interaction.response.send_message("Tickets are disabled.", ephemeral=True)
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if str(interaction.user.id) in [str(x) for x in data["blacklisted"]]:
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return await interaction.response.send_message("You are blacklisted from tickets.", ephemeral=True)
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user_open = sum(
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1 for t in data["open_tickets"].values()
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if str(t.get("user_id")) == str(interaction.user.id) and not t.get("closed")
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)
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if user_open >= data["max_per_user"]:
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return await interaction.response.send_message(
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f"You already have {user_open} open ticket(s) (max {data['max_per_user']}).", ephemeral=True
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)
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cats = data["categories"]
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if not category_name and cats:
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if len(cats) == 1:
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category_name = list(cats.keys())[0]
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else:
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view = CategorySelectView(self.cog, list(cats.keys()), cats)
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return await interaction.response.send_message("Select a category:", view=view, ephemeral=True)
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cat_data = cats.get(category_name, {}) if category_name else {}
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questions = cat_data.get("questions", [])
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if questions:
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modal = TicketFormModal(self.cog, category_name, questions)
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return await interaction.response.send_modal(modal)
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await interaction.response.defer(ephemeral=True)
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ch = await self.cog._create_ticket_channel(interaction, category_name, {})
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if ch:
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await interaction.followup.send(f"Ticket created: {ch.mention}", ephemeral=True)
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class CategorySelectView(discord.ui.View):
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def __init__(self, cog, cat_names: list[str], cats_data: dict):
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super().__init__(timeout=60)
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options = []
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for name in cat_names[:25]:
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cd = cats_data.get(name, {})
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options.append(discord.SelectOption(
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label=name.title(), value=name,
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description=(cd.get("description", "") or "")[:100],
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emoji=cd.get("emoji") or "🎫",
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))
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self.select = discord.ui.Select(placeholder="Choose a category...", options=options, custom_id="nexus_cat_sel")
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self.select.callback = self.on_select
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self.add_item(self.select)
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self.cog = cog
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async def on_select(self, interaction: discord.Interaction):
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cat_name = self.select.values[0]
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cats = await self.cog.ticket_config.guild(interaction.guild).categories()
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cat_data = cats.get(cat_name, {})
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questions = cat_data.get("questions", [])
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if questions:
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modal = TicketFormModal(self.cog, cat_name, questions)
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return await interaction.response.send_modal(modal)
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await interaction.response.defer(ephemeral=True)
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ch = await self.cog._create_ticket_channel(interaction, cat_name, {})
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if ch:
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await interaction.followup.send(f"Ticket created: {ch.mention}", ephemeral=True)
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class TicketFormModal(discord.ui.Modal):
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def __init__(self, cog, category: str | None, questions: list[str]):
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super().__init__(title=f"Ticket — {category or 'New'}"[:45])
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self.cog = cog
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self.category = category
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self.inputs = []
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for i, q in enumerate(questions[:5]):
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inp = discord.ui.TextInput(
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label=q[:45],
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style=discord.TextStyle.paragraph if len(q) > 30 else discord.TextStyle.short,
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required=True, max_length=1024,
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)
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self.inputs.append(inp)
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self.add_item(inp)
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async def on_submit(self, interaction: discord.Interaction):
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answers = {self.inputs[i].label: self.inputs[i].value for i in range(len(self.inputs))}
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await interaction.response.defer(ephemeral=True)
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ch = await self.cog._create_ticket_channel(interaction, self.category, answers)
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if ch:
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await interaction.followup.send(f"Ticket created: {ch.mention}", ephemeral=True)
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class TicketControlView(discord.ui.View):
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def __init__(self, cog: "TicketsMixin"):
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super().__init__(timeout=None)
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self.cog = cog
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@discord.ui.button(label="Close", style=discord.ButtonStyle.danger, emoji="🔒", custom_id="nexus_ticket_close")
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async def close_btn(self, interaction: discord.Interaction, button: discord.ui.Button):
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await self.cog._close_ticket(interaction)
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@discord.ui.button(label="Claim", style=discord.ButtonStyle.success, emoji="🙋", custom_id="nexus_ticket_claim")
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async def claim_btn(self, interaction: discord.Interaction, button: discord.ui.Button):
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await self.cog._claim_ticket(interaction)
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@discord.ui.button(label="Priority", style=discord.ButtonStyle.secondary, emoji="⚡", custom_id="nexus_ticket_prio")
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async def priority_btn(self, interaction: discord.Interaction, button: discord.ui.Button):
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view = PrioritySelectView(self.cog)
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await interaction.response.send_message("Set priority:", view=view, ephemeral=True)
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@discord.ui.button(label="Tag", style=discord.ButtonStyle.secondary, emoji="🏷️", custom_id="nexus_ticket_tag")
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async def tag_btn(self, interaction: discord.Interaction, button: discord.ui.Button):
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data = await self.cog.ticket_config.guild(interaction.guild).all()
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tags = data.get("tags", {})
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if not tags:
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return await interaction.response.send_message("No tags configured.", ephemeral=True)
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view = TagSelectView(self.cog, tags)
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await interaction.response.send_message("Apply a tag:", view=view, ephemeral=True)
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class PrioritySelectView(discord.ui.View):
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def __init__(self, cog):
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super().__init__(timeout=30)
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self.cog = cog
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opts = [
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discord.SelectOption(label="Low", value="low", emoji="🟢"),
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discord.SelectOption(label="Medium", value="medium", emoji="🟡"),
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discord.SelectOption(label="High", value="high", emoji="🟠"),
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discord.SelectOption(label="Urgent", value="urgent", emoji="🔴"),
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]
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self.sel = discord.ui.Select(options=opts, placeholder="Priority level")
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self.sel.callback = self.on_select
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self.add_item(self.sel)
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async def on_select(self, interaction: discord.Interaction):
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prio = self.sel.values[0]
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ch_id = str(interaction.channel.id)
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async with self.cog.ticket_config.guild(interaction.guild).open_tickets() as tickets:
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if ch_id in tickets:
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tickets[ch_id]["priority"] = prio
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prio_emoji = {"low": "🟢", "medium": "🟡", "high": "🟠", "urgent": "🔴"}
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await interaction.response.send_message(f"{prio_emoji.get(prio, '⚡')} Priority set to **{prio.title()}**")
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self.stop()
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class TagSelectView(discord.ui.View):
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def __init__(self, cog, tags: dict):
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super().__init__(timeout=30)
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self.cog = cog
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opts = [discord.SelectOption(label=name.title(), value=name, description=(t.get("description", "") or "")[:100]) for name, t in list(tags.items())[:25]]
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self.sel = discord.ui.Select(options=opts, placeholder="Tag...")
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self.sel.callback = self.on_select
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self.add_item(self.sel)
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async def on_select(self, interaction: discord.Interaction):
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tag = self.sel.values[0]
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ch_id = str(interaction.channel.id)
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async with self.cog.ticket_config.guild(interaction.guild).open_tickets() as tickets:
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if ch_id in tickets:
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tickets[ch_id].setdefault("tags", [])
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if tag not in tickets[ch_id]["tags"]:
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tickets[ch_id]["tags"].append(tag)
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await interaction.response.send_message(f"🏷️ Tag **{tag}** applied!")
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self.stop()
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class FeedbackModal(discord.ui.Modal):
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def __init__(self, cog, channel_id: str):
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super().__init__(title="Ticket Feedback")
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self.cog = cog
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self.channel_id = channel_id
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self.rating = discord.ui.TextInput(label="Rating (1-5 stars)", placeholder="5", max_length=1, required=True)
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self.comments = discord.ui.TextInput(label="Comments (optional)", style=discord.TextStyle.paragraph, required=False, max_length=500)
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self.add_item(self.rating)
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self.add_item(self.comments)
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async def on_submit(self, interaction: discord.Interaction):
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try:
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r = max(1, min(5, int(self.rating.value)))
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except ValueError:
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r = 5
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stars = "⭐" * r
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await interaction.response.send_message(f"Thanks for your feedback! {stars}", ephemeral=True)
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log_ch_id = await self.cog.ticket_config.guild(interaction.guild).log_channel()
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if log_ch_id:
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log_ch = interaction.guild.get_channel(log_ch_id)
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if log_ch:
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e = discord.Embed(title="Ticket Feedback", colour=Clr.TICKET)
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e.add_field(name="Rating", value=stars, inline=True)
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e.add_field(name="User", value=interaction.user.mention, inline=True)
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if self.comments.value:
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e.add_field(name="Comments", value=self.comments.value, inline=False)
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await safe_send(log_ch, embed=e)
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class FeedbackButtonView(discord.ui.View):
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def __init__(self, cog, channel_id: str):
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super().__init__(timeout=3600)
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self.cog = cog
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self.channel_id = channel_id
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@discord.ui.button(label="Leave Feedback", style=discord.ButtonStyle.primary, emoji="📝")
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async def feedback_btn(self, interaction: discord.Interaction, button: discord.ui.Button):
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modal = FeedbackModal(self.cog, self.channel_id)
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await interaction.response.send_modal(modal)
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self.stop()
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# ── Mixin ──────────────────────────────────────────────────────────────────
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class TicketsMixin:
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"""Ticket system mixin — v2 with auto-close, tags, staff tracking, archive, reopen."""
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def _init_tickets(self, bot):
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self.ticket_config = Config.get_conf(None, identifier=900001, cog_name="NexusCoreTickets")
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self.ticket_config.register_guild(**TICKET_DEFAULTS_GUILD)
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self.ticket_config.register_member(**TICKET_DEFAULTS_MEMBER)
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self._ticket_panel_view = TicketPanelView(self)
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self._ticket_control_view = TicketControlView(self)
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bot.add_view(self._ticket_panel_view)
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bot.add_view(self._ticket_control_view)
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self._auto_close_tasks = {}
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async def _start_auto_close_loop(self):
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"""Check for inactive tickets to auto-close."""
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while True:
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try:
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for guild in self.bot.guilds:
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data = await self.ticket_config.guild(guild).all()
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hours = data.get("auto_close_hours", 0)
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if not hours or not data["enabled"]:
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continue
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threshold = ts_now() - (hours * 3600)
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for ch_id, ticket in list(data["open_tickets"].items()):
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if ticket.get("closed"):
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continue
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last_activity = ticket.get("last_activity", ticket.get("opened_at", 0))
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if last_activity < threshold:
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channel = guild.get_channel(int(ch_id))
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if channel:
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await channel.send(embed=discord.Embed(
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description=f"⏰ This ticket will be auto-closed due to {hours}h of inactivity.\nSend a message to keep it open.",
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colour=Clr.TICKET,
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))
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# Give 5 min grace
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await asyncio.sleep(300)
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# Re-check
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fresh = await self.ticket_config.guild(guild).open_tickets()
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t = fresh.get(ch_id)
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if t and not t.get("closed"):
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la = t.get("last_activity", t.get("opened_at", 0))
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if la < threshold:
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async with self.ticket_config.guild(guild).open_tickets() as tickets:
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if ch_id in tickets:
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tickets[ch_id]["closed"] = True
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tickets[ch_id]["closed_at"] = ts_now()
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tickets[ch_id]["closed_by"] = "auto"
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await channel.send(embed=discord.Embed(
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description="🔒 Auto-closed due to inactivity. Deleting in 30s...",
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colour=Clr.ERROR,
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))
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await asyncio.sleep(30)
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try:
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await channel.delete(reason="Auto-close inactivity")
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except discord.HTTPException:
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pass
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except Exception:
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pass
|
||
await asyncio.sleep(600) # Check every 10 min
|
||
|
||
async def _update_ticket_activity(self, message: discord.Message):
|
||
"""Update last activity timestamp for a ticket channel."""
|
||
if not message.guild:
|
||
return
|
||
ch_id = str(message.channel.id)
|
||
data = await self.ticket_config.guild(message.guild).open_tickets()
|
||
if ch_id in data and not data[ch_id].get("closed"):
|
||
async with self.ticket_config.guild(message.guild).open_tickets() as tickets:
|
||
if ch_id in tickets:
|
||
tickets[ch_id]["last_activity"] = ts_now()
|
||
# Track first staff response time
|
||
if not tickets[ch_id].get("first_response_at"):
|
||
staff_roles = await self.ticket_config.guild(message.guild).staff_roles()
|
||
is_staff = message.author.guild_permissions.manage_channels or any(r.id in staff_roles for r in message.author.roles)
|
||
if is_staff and message.author.id != tickets[ch_id].get("user_id"):
|
||
tickets[ch_id]["first_response_at"] = ts_now()
|
||
|
||
# ── Internal helpers ───────────────────────────────────────────────────
|
||
async def _create_ticket_channel(self, interaction, category_name, answers):
|
||
guild = interaction.guild
|
||
conf = self.ticket_config.guild(guild)
|
||
counter = await conf.counter()
|
||
counter += 1
|
||
await conf.counter.set(counter)
|
||
|
||
data = await conf.all()
|
||
cat_data = data["categories"].get(category_name, {}) if category_name else {}
|
||
fmt = cat_data.get("channel_name_fmt") or data["naming_format"]
|
||
ch_name = fmt.format(number=counter, user=interaction.user.name, category=category_name or "general")
|
||
|
||
overwrites = {
|
||
guild.default_role: discord.PermissionOverwrite(view_channel=False),
|
||
interaction.user: discord.PermissionOverwrite(view_channel=True, send_messages=True, attach_files=True, embed_links=True),
|
||
guild.me: discord.PermissionOverwrite(view_channel=True, send_messages=True, manage_channels=True),
|
||
}
|
||
for role_id in cat_data.get("roles", []):
|
||
role = guild.get_role(role_id)
|
||
if role:
|
||
overwrites[role] = discord.PermissionOverwrite(view_channel=True, send_messages=True)
|
||
|
||
disc_cat = guild.get_channel(data["category_id"]) if data["category_id"] else None
|
||
try:
|
||
channel = await guild.create_text_channel(ch_name, category=disc_cat, overwrites=overwrites,
|
||
topic=f"Ticket #{counter} · {interaction.user} · {category_name or 'General'}")
|
||
except discord.HTTPException:
|
||
return None
|
||
|
||
ticket_info = {
|
||
"user_id": interaction.user.id, "user_name": str(interaction.user),
|
||
"category": category_name or "general",
|
||
"opened_at": ts_now(),
|
||
"opened_at_str": datetime.datetime.now(datetime.timezone.utc).strftime("%Y-%m-%d %H:%M"),
|
||
"number": counter, "claimed_by": None,
|
||
"priority": cat_data.get("default_priority", "medium"),
|
||
"closed": False, "answers": answers, "tags": [],
|
||
"last_activity": ts_now(), "first_response_at": None,
|
||
"participants": [interaction.user.id],
|
||
}
|
||
async with conf.open_tickets() as tickets:
|
||
tickets[str(channel.id)] = ticket_info
|
||
|
||
# Custom or default greeting
|
||
greeting = data.get("custom_open_msg") or cat_data.get("greeting") or f"Welcome, {interaction.user.mention}! A staff member will be with you shortly."
|
||
greeting = greeting.replace("{user}", interaction.user.mention).replace("{category}", category_name or "General").replace("{ticket_id}", str(counter))
|
||
|
||
prio_emoji = {"low": "🟢", "medium": "🟡", "high": "🟠", "urgent": "🔴"}.get(ticket_info["priority"], "🟡")
|
||
embed = discord.Embed(title=f"🎫 Ticket #{counter}", description=greeting, colour=Clr.TICKET,
|
||
timestamp=datetime.datetime.now(datetime.timezone.utc))
|
||
embed.add_field(name="Category", value=category_name or "General", inline=True)
|
||
embed.add_field(name="Priority", value=f"{prio_emoji} {ticket_info['priority'].title()}", inline=True)
|
||
embed.add_field(name="Opened by", value=interaction.user.mention, inline=True)
|
||
if answers:
|
||
for q, a in answers.items():
|
||
embed.add_field(name=q, value=a[:1024], inline=False)
|
||
embed.set_footer(text="Use the buttons below to manage this ticket")
|
||
|
||
msg = await channel.send(embed=embed, view=self._ticket_control_view)
|
||
if data["auto_pin_first"]:
|
||
try:
|
||
await msg.pin()
|
||
except discord.HTTPException:
|
||
pass
|
||
|
||
if data["mention_on_open"]:
|
||
mentions = " ".join(f"<@&{r}>" for r in cat_data.get("roles", []))
|
||
if mentions:
|
||
m = await channel.send(mentions)
|
||
try:
|
||
await m.delete(delay=3)
|
||
except discord.HTTPException:
|
||
pass
|
||
|
||
if data["dm_on_open"]:
|
||
await safe_dm(interaction.user, embed=discord.Embed(
|
||
description=f"Your ticket **#{counter}** has been created in **{guild.name}**!\n{channel.mention}",
|
||
colour=Clr.TICKET,
|
||
))
|
||
|
||
await self._ticket_member_update(guild, interaction.user, "tickets_opened", 1)
|
||
|
||
log_ch_id = data["log_channel"]
|
||
if log_ch_id:
|
||
log_ch = guild.get_channel(log_ch_id)
|
||
if log_ch:
|
||
le = discord.Embed(title="🎫 Ticket Opened", colour=Clr.TICKET)
|
||
le.add_field(name="Ticket", value=f"#{counter} ({channel.mention})", inline=True)
|
||
le.add_field(name="User", value=interaction.user.mention, inline=True)
|
||
le.add_field(name="Category", value=category_name or "General", inline=True)
|
||
await safe_send(log_ch, embed=le)
|
||
|
||
return channel
|
||
|
||
async def _ticket_member_update(self, guild, member, key, increment):
|
||
current = await getattr(self.ticket_config.member(member), key)()
|
||
await getattr(self.ticket_config.member(member), key).set(current + increment)
|
||
|
||
async def _close_ticket(self, interaction):
|
||
guild = interaction.guild
|
||
ch_id = str(interaction.channel.id)
|
||
data = await self.ticket_config.guild(guild).all()
|
||
ticket = data["open_tickets"].get(ch_id)
|
||
if not ticket:
|
||
return await interaction.response.send_message("This is not a ticket channel.", ephemeral=True)
|
||
if ticket.get("closed"):
|
||
return await interaction.response.send_message("Already closed.", ephemeral=True)
|
||
if not data["allow_user_close"] and interaction.user.id == ticket["user_id"]:
|
||
if not interaction.user.guild_permissions.manage_channels:
|
||
return await interaction.response.send_message("Only staff can close tickets.", ephemeral=True)
|
||
|
||
if data["close_confirm"]:
|
||
view = ConfirmView(interaction.user.id)
|
||
await interaction.response.send_message("Are you sure you want to close this ticket?", view=view, ephemeral=True)
|
||
await view.wait()
|
||
if not view.value:
|
||
return
|
||
else:
|
||
await interaction.response.defer()
|
||
|
||
async with self.ticket_config.guild(guild).open_tickets() as tickets:
|
||
if ch_id in tickets:
|
||
tickets[ch_id]["closed"] = True
|
||
tickets[ch_id]["closed_at"] = ts_now()
|
||
tickets[ch_id]["closed_by"] = interaction.user.id
|
||
|
||
# Archive to closed_tickets for stats
|
||
async with self.ticket_config.guild(guild).closed_tickets() as closed:
|
||
closed[ch_id] = dict(ticket)
|
||
closed[ch_id]["closed_at"] = ts_now()
|
||
closed[ch_id]["closed_by"] = interaction.user.id
|
||
|
||
# Transcript
|
||
transcript_ch_id = data.get("transcript_channel")
|
||
if transcript_ch_id:
|
||
transcript_ch = guild.get_channel(transcript_ch_id)
|
||
if transcript_ch:
|
||
html = await build_transcript_html(interaction.channel, ticket)
|
||
file = discord.File(io.BytesIO(html.encode()), filename=f"transcript-{ticket.get('number', 0)}.html")
|
||
te = discord.Embed(title=f"📄 Transcript — Ticket #{ticket.get('number', 0)}", colour=Clr.TICKET)
|
||
te.add_field(name="User", value=f"<@{ticket['user_id']}>", inline=True)
|
||
te.add_field(name="Closed by", value=interaction.user.mention, inline=True)
|
||
te.add_field(name="Category", value=ticket.get("category", "General"), inline=True)
|
||
if ticket.get("tags"):
|
||
te.add_field(name="Tags", value=", ".join(ticket["tags"]), inline=True)
|
||
if ticket.get("first_response_at"):
|
||
response_time = ticket["first_response_at"] - ticket["opened_at"]
|
||
te.add_field(name="First Response", value=duration_str(response_time), inline=True)
|
||
await safe_send(transcript_ch, embed=te, file=file)
|
||
|
||
# Custom close message
|
||
close_msg = data.get("custom_close_msg") or "🔒 This ticket has been closed."
|
||
if data["dm_on_close"]:
|
||
user = guild.get_member(ticket["user_id"])
|
||
if user:
|
||
await safe_dm(user, embed=discord.Embed(
|
||
description=f"Your ticket **#{ticket.get('number', 0)}** in **{guild.name}** has been closed.",
|
||
colour=Clr.TICKET,
|
||
))
|
||
|
||
if data["feedback_enabled"]:
|
||
user = guild.get_member(ticket["user_id"])
|
||
if user:
|
||
try:
|
||
await user.send("Please rate your support experience!", view=FeedbackButtonView(self, ch_id))
|
||
except discord.HTTPException:
|
||
pass
|
||
|
||
log_ch_id = data["log_channel"]
|
||
if log_ch_id:
|
||
log_ch = guild.get_channel(log_ch_id)
|
||
if log_ch:
|
||
le = discord.Embed(title="🔒 Ticket Closed", colour=Clr.ERROR)
|
||
le.add_field(name="Ticket", value=f"#{ticket.get('number', 0)}", inline=True)
|
||
le.add_field(name="Closed by", value=interaction.user.mention, inline=True)
|
||
await safe_send(log_ch, embed=le)
|
||
|
||
# Archive channel option (move instead of delete)
|
||
archive_ch_id = data.get("archive_channel")
|
||
if archive_ch_id:
|
||
archive_cat = guild.get_channel(archive_ch_id)
|
||
if archive_cat and isinstance(archive_cat, discord.CategoryChannel):
|
||
try:
|
||
await interaction.channel.edit(
|
||
category=archive_cat,
|
||
overwrites={guild.default_role: discord.PermissionOverwrite(view_channel=False, send_messages=False)},
|
||
reason="Ticket archived",
|
||
)
|
||
await interaction.channel.send(embed=discord.Embed(description=close_msg, colour=Clr.ERROR))
|
||
return # Don't delete if archiving
|
||
except discord.HTTPException:
|
||
pass
|
||
|
||
await interaction.channel.send(embed=discord.Embed(description=f"{close_msg}\nDeleting in 10 seconds...", colour=Clr.ERROR))
|
||
await asyncio.sleep(10)
|
||
try:
|
||
await interaction.channel.delete(reason=f"Ticket #{ticket.get('number', 0)} closed")
|
||
except discord.HTTPException:
|
||
pass
|
||
|
||
async def _claim_ticket(self, interaction):
|
||
guild = interaction.guild
|
||
ch_id = str(interaction.channel.id)
|
||
data = await self.ticket_config.guild(guild).all()
|
||
ticket = data["open_tickets"].get(ch_id)
|
||
if not ticket:
|
||
return await interaction.response.send_message("Not a ticket channel.", ephemeral=True)
|
||
if not data["claim_enabled"]:
|
||
return await interaction.response.send_message("Claim system is disabled.", ephemeral=True)
|
||
if ticket.get("claimed_by"):
|
||
return await interaction.response.send_message(f"Already claimed by <@{ticket['claimed_by']}>.", ephemeral=True)
|
||
|
||
async with self.ticket_config.guild(guild).open_tickets() as tickets:
|
||
if ch_id in tickets:
|
||
tickets[ch_id]["claimed_by"] = interaction.user.id
|
||
await self._ticket_member_update(guild, interaction.user, "tickets_claimed", 1)
|
||
|
||
await interaction.response.send_message(embed=discord.Embed(
|
||
description=f"🙋 **{interaction.user.display_name}** claimed this ticket.", colour=Clr.SUCCESS,
|
||
))
|
||
|
||
async def _reopen_ticket(self, ctx, channel: discord.TextChannel):
|
||
"""Reopen a closed/archived ticket."""
|
||
ch_id = str(channel.id)
|
||
data = await self.ticket_config.guild(ctx.guild).all()
|
||
ticket = data["open_tickets"].get(ch_id)
|
||
if not ticket or not ticket.get("closed"):
|
||
return False
|
||
if not data.get("allow_reopen"):
|
||
return False
|
||
|
||
async with self.ticket_config.guild(ctx.guild).open_tickets() as tickets:
|
||
if ch_id in tickets:
|
||
tickets[ch_id]["closed"] = False
|
||
tickets[ch_id].pop("closed_at", None)
|
||
tickets[ch_id].pop("closed_by", None)
|
||
tickets[ch_id]["last_activity"] = ts_now()
|
||
|
||
# Restore permissions
|
||
user = ctx.guild.get_member(ticket["user_id"])
|
||
if user:
|
||
await channel.set_permissions(user, view_channel=True, send_messages=True)
|
||
|
||
await channel.send(embed=discord.Embed(
|
||
description=f"🔓 Ticket reopened by {ctx.author.mention}.", colour=Clr.SUCCESS,
|
||
))
|
||
return True
|
||
|
||
async def _add_user_to_ticket(self, ctx, user: discord.Member):
|
||
"""Add a user to the current ticket channel."""
|
||
ch_id = str(ctx.channel.id)
|
||
data = await self.ticket_config.guild(ctx.guild).open_tickets()
|
||
if ch_id not in data:
|
||
return False
|
||
await ctx.channel.set_permissions(user, view_channel=True, send_messages=True, attach_files=True)
|
||
async with self.ticket_config.guild(ctx.guild).open_tickets() as tickets:
|
||
if ch_id in tickets:
|
||
tickets[ch_id].setdefault("participants", []).append(user.id)
|
||
await ctx.channel.send(embed=discord.Embed(description=f"➕ {user.mention} added to this ticket.", colour=Clr.SUCCESS))
|
||
return True
|
||
|
||
async def _remove_user_from_ticket(self, ctx, user: discord.Member):
|
||
"""Remove a user from the current ticket channel."""
|
||
ch_id = str(ctx.channel.id)
|
||
data = await self.ticket_config.guild(ctx.guild).open_tickets()
|
||
if ch_id not in data:
|
||
return False
|
||
await ctx.channel.set_permissions(user, overwrite=None)
|
||
async with self.ticket_config.guild(ctx.guild).open_tickets() as tickets:
|
||
if ch_id in tickets:
|
||
p = tickets[ch_id].get("participants", [])
|
||
if user.id in p:
|
||
p.remove(user.id)
|
||
await ctx.channel.send(embed=discord.Embed(description=f"➖ {user.mention} removed from this ticket.", colour=Clr.ERROR))
|
||
return True
|
||
|
||
async def _rename_ticket(self, ctx, new_name: str):
|
||
"""Rename the current ticket channel."""
|
||
ch_id = str(ctx.channel.id)
|
||
data = await self.ticket_config.guild(ctx.guild).open_tickets()
|
||
if ch_id not in data:
|
||
return False
|
||
if not data[ch_id].get("closed") and await self.ticket_config.guild(ctx.guild).allow_rename():
|
||
await ctx.channel.edit(name=new_name)
|
||
return True
|
||
return False
|
||
|
||
def _get_ticket_stats(self, closed_tickets: dict) -> dict:
|
||
"""Compute aggregate ticket stats."""
|
||
total = len(closed_tickets)
|
||
if not total:
|
||
return {"total": 0}
|
||
categories = {}
|
||
total_response = 0
|
||
response_count = 0
|
||
for t in closed_tickets.values():
|
||
cat = t.get("category", "general")
|
||
categories[cat] = categories.get(cat, 0) + 1
|
||
frt = t.get("first_response_at")
|
||
opened = t.get("opened_at", 0)
|
||
if frt and opened:
|
||
total_response += frt - opened
|
||
response_count += 1
|
||
avg_response = total_response // max(response_count, 1)
|
||
return {
|
||
"total": total,
|
||
"categories": categories,
|
||
"avg_first_response": duration_str(avg_response) if avg_response else "N/A",
|
||
}
|